Terms of Service

Last updated: October 27, 2026

These Terms of Service describe use of the CLX Cargo customer application, website and associated shipping and delivery services. By creating an account or using a service, you agree to the applicable terms and shipping instructions provided by CLX Cargo.

1. Accounts and security

Provide accurate registration and delivery details and keep your credentials and verification codes secure. Notify CLX Cargo promptly if you suspect unauthorized use of your account. Accounts may be restricted when necessary for fraud prevention, security or compliance.

2. Registering and tracking packages

Customers can register incoming packages using carrier tracking information and may submit invoices or other shipment documents through the app. A tracking number or status update does not itself establish that CLX Cargo has physically received, accepted or verified a package. The available tracking information depends on carrier and warehouse scans and may be delayed.

3. Delivery information and instructions

Customers must provide accurate names, addresses, contact details and any documents needed to process shipments. Delivery options, fees, estimated timeframes and any pickup arrangements are subject to the applicable service offering and confirmation by CLX Cargo. Delivery estimates are not guaranteed unless expressly agreed in writing.

4. Restricted goods and compliance

Do not submit prohibited, illegal, unsafe or improperly declared items. Goods may be refused, held or handled as required by applicable customs, carrier or safety rules. Customers are responsible for accurate descriptions and any applicable import or customs obligations.

5. Charges, cancellations and refunds

Applicable charges and payment instructions will be communicated through CLX Cargo invoices or other service communications. Cancellation and refund eligibility depend on the shipment stage, services already performed, and the applicable agreed policy. Please contact support for a decision about a specific shipment; this document does not promise automatic refunds or declare all shipments non-refundable.

6. Delivery issues and claims

Report missing, damaged or incorrectly delivered packages to support@clxcargo.com with the tracking reference and relevant details. Any declared-value cover, insurance, exclusions, claims deadlines or liability limits are governed by the specific shipping agreement or written policy applicable to your shipment; no fixed insurance amount is promised by this page.

7. Application availability

We aim to keep the service available, but temporary downtime, network conditions, carrier updates or maintenance can affect the app and tracking information. Do not rely on real-time location or status updates as a guarantee of delivery timing.

8. Privacy

Our Privacy Policy describes how we handle account, package and app information. It is available at https://clxcargo.com/privacy-policy.

9. Updates and contact

We may revise these terms and will post the current version here. Material changes may require further notice where applicable. Questions about shipping terms, cancellations or claims can be sent to: CLX Cargo 108 Lagoon Court, Sandyport, Nassau, The Bahamas support@clxcargo.com