Privacy Policy

Last updated: October 27, 2026

CLX Cargo ("we", "us", "our") provides a shipping and package-management service serving customers in The Bahamas. This policy describes how personal information is handled when you use our website, customer app and related services.

1. Information we collect

We process information you provide when creating or using an account, including your name, email address, phone number and delivery address. We also process shipment information such as carrier tracking numbers, CLX barcodes, package descriptions, invoice files and images you choose to upload, shipment status history and customer-service communications. To maintain accounts and provide the service, we process login/verification information and app/device information needed for security and notifications.

2. Camera, photos and location

The app requests camera access when you choose to capture an invoice, take delivery-related photos or scan a barcode. You can select files or photos to upload; the files you select are transmitted to our service for shipment processing. Location access is requested while you use the address-selection map to help set a delivery location. We do not require background location tracking for this feature. You can manage these permissions in your device settings; declining a permission may limit the related feature.

3. How we use information

We use this information to create and protect accounts; register, identify, process, track and deliver packages; handle invoices and customer support; send operational emails and push notifications; maintain service records; and prevent misuse or meet legal requirements.

4. Sharing and service providers

Information needed to process shipments may be accessible to authorized CLX Cargo operations staff, warehouse personnel and delivery drivers. We also use service providers for infrastructure, maps and location features, push notifications and email delivery, including Google/Firebase services as applicable. Information may be disclosed when legally required or to protect the service and its users. We do not claim to sell customer personal information.

5. Storage, security and retention

We use access controls and other reasonable safeguards to protect information. No electronic storage or transmission can be guaranteed completely secure. We retain account, invoice, shipment, delivery and operational records only as necessary for providing services, resolving disputes, security and applicable legal or accounting requirements. The exact retention and deletion schedule should be confirmed with CLX Cargo before publication.

6. Your choices and requests

You may update account details through available account settings, manage app permissions and notification preferences in device settings, or contact us to ask about access, correction or deletion of your personal information. Some shipment and financial records may need to be retained where permitted or required by law. Email support@clxcargo.com for privacy questions and deletion requests. Where account deletion is available within the app, follow its instructions.

7. Changes

We may update this policy as the service changes. The latest version and update date will be posted on this page.

8. Contact

CLX Cargo 108 Lagoon Court, Sandyport, Nassau, The Bahamas support@clxcargo.com